Frequently Asked Questions
Payment Methods We Accept
Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, Amazon.com gift certificates, payment directly from your bank account, and checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. Additionally, we accept Borders Gift Cards and Waldenbooks Gift Cards as payment for qualifying orders. We do not currently accept international wire transfers or Smart Cards.
Please see the related links for more information about these payment methods.
Other noteworthy information:
Fulfilled by Amazon
Items "Fulfilled by Amazon" are shipped from an Amazon warehouse to you. All of our standard shipping rates and policies apply to these items, including FREE Super Saver Shipping on qualifying orders over $25.
"Fulfilled by Amazon" items are sent to you via one of our carriers (US Postal Service, UPS, DHL, etc.) via whatever method of shipping you choose (standard, 2-day, etc). The shipping method and carrier for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account.
Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items. If you need assistance with anything, please visit our Help pages by clicking the word "Help" in the top right corner of any page of our Web site.
BuyADVD.com has a deep commitment to the satisfaction of our customers. To that end, all transactions on Buy A DVD are now processed with Amazon.com. Amazon.com ships most products within 24 hours of delivery.
Paying by Gift Certificate
You can use a gift certificate to pay for almost any item sold on our web site. Please see the fine print for details about when gift certificates may be applied to an order. For more information about using your gift certificate, click the links below.
Finding Your Claim Code
All you need to redeem your gift certificate is your claim code. Here's where to find that 14-character string of letters and numbers.
- On paper gift certificates: to the right of the words "Amazon.com"
- On e-mail gift certificates: beneath the gift message and above the expiration date
- On e-mail gift certificates sent with an e-card: in the e-mail that is sent separately from the e-card
Redeeming Your Gift Certificate
We offer several ways to redeem your gift certificate.
Shopping Cart: If you want to redeem your gift certificate when you place a new order, just add items to your Shopping Cart and place an order via our order form. You will be asked to enter the claim code on the order form.
1-Click Ordering: If you use 1-Click ordering and want to redeem your gift certificate, click the "Review or edit your 1-Click orders" link that you'll see after clicking the "Buy now with 1-Click" button. You will be provided with a box in which to enter your claim code.
Your Account:If you want to apply gift certificate funds to an order you've already placed, visit the relevant Order Summary. If you want to redeem your gift certificate but aren't ready to make a purchase just yet, you can redeem it for future use. To begin doing either of these things, click the Your Account link at the top of most pages of our store.
Multiple Gift Certificates: To redeem more than one gift certificate, enter the first claim code and click the "Enter another" button. You can repeat this once for each gift certificate that you have. Please note that promotional certificates may have restrictions that limit you to one per purchase.
Gift Certificate Balance: If your gift certificate covers the cost of your order, we will place the balance in your gift certificate account. The next time you place an order via our order form, you will be given the opportunity to use those gift certificate funds. You will not have to re-enter your claim code. Unused gift certificate funds will remain in your account until the expiration date. You may check your gift certificate balance any time through Your Account.
Additional Payment Methods: If the cost of your order exceeds the value of your gift certificate, you will be given the opportunity to provide a credit card or bank account to pay for the balance, to redeem another gift certificate, or to change your order. We cannot accept check payments for the balance of gift certificate orders.
Problems with a Gift Certificate
Missing Gift Certificate: If you lost your gift certificate or never received it, click here for further instructions.
Gift Certificate Not Accepted: If you are having trouble using your gift certificate to pay for an order, be sure that you are entering the claim code exactly as it appears on your gift certificate, and that the code has not expired. If the code is correct, then it is likely that your order does not meet the restrictions stated in our fine print.
Gift Certificate Already Redeemed: If you are receiving an error message stating that the gift certificate has already been redeemed, please be aware that you only need to enter the claim code once to redeem your gift certificate, even if you don't complete the order right away. To verify that the funds are already on your account, check your current gift certificate balance through Your Account. You should also see the gift certificate funds reflected in the order cost summary that appears on the final page of our order form, just before you submit your order. If this is not reflected in your cost summary, make sure that the box is checked next to the words "Do you have a gift certificate, promotional code, or gift card?"
Where's My Stuff?
Wondering about an order you've already placed? Visit the order summary in Your Account. For assistance with late orders, click the link that describes your purchase.
Items Shipped by Amazon.com | Gift Certificates | Used or New Items Shipped by Individual Sellers | Items Shipped by Amazon Merchants
Items Shipped by Amazon.com
Amazon.com estimates shipment and delivery dates based on the availability of the items you ordered and the shipping options you selected. You will find both shipping and delivery date estimates in the order summary in Your Account.
Please note the following information about our shipping methods:
- FREE Super Saver Shipping: You can expect your order to take 3 to 5 business days longer to arrive than if you had selected our standard shipping option.
- One-Day or Two-Day Shipping: Selecting one of these options does not necessarily mean your order will arrive in one or two days. Each item is listed with an availability estimate, such as "usually ships in 2-3 days," which indicates how long it will take us to obtain the item before we can ship it to you. Also, there is no weekend pickup or delivery for One-Day or Two-Day Shipping. Note: When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
If the order is past the estimated delivery date and you have not received it, it may be lost.Orders shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
- If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
- If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us using the link at the bottom of this page.
Please confirm the correct shipping address when writing to us.
Used or New Items Shipped by Individual Sellers
If you placed the order with an Amazon Marketplace or zShops seller (or if you won an auction), we will estimate delivery dates; however, you will need to contact your seller if you do not receive your shipment within the expected time frame.
Marketplace sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.
- Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
- Expedited U.S.: 2 to 6 business days after shipping
- International Standard: 3 to 6 weeks (may take 8 to 12 weeks due to customs delays)
If you have any questions about your shipment, please contact your seller directly. Seller contact information can be found in your order confirmation e-mail, as well as on the order summary page in Your Account. (For Auctions and zShops orders, click here.) If after contacting the seller you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee.
Items Shipped by Amazon Merchants
If you ordered apparel, sporting goods, jewelry, or other items fulfilled by an Amazon Merchant (such as Eddie Bauer, Nordstrom, or Office Depot), we will estimate delivery dates; however, you will need to contact the merchant if you do not receive your shipment within the expected time frame. You can find contact information via the order summary page in Your Account.
If after contacting the merchant you still have not received your item, you may be eligible for reimbursement under our A-to-z Guarantee. Some important exceptions to this coverage do exist and are listed on the A-to-z Guarantee, so please click to read more.
Sales Tax Requirements
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. For more information about sales tax charged on your order, consult the links below.
How Tax Is Calculated
The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment.
Items sold by Amazon.com LLC, or its subsidiaries, and shipped to destinations in the states of Kansas, Kentucky, North Dakota, or Washington are subject to tax.
To identify whether an item ordered from any other seller has been taxed, visit the relevant order summary in Your Account and click the "See tax and seller information" link.
If you have already received your order, you can also find the identity of the seller printed under the name of each item on your packing slip. Items identified as "taxed" have been subjected to sales tax. All other items have not been taxed, either because the seller is not required to collect the tax or the item is not subject to tax. See below for more information regarding sales tax on items sold by our online merchants.
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts.
The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. Amazon.com obtains sales tax rates from a leading tax rate service provider.
Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged. For example, tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.
For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) are considered to be shipped to your credit card billing address.
No sales tax is charged when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax.
Sales Tax on Items Purchased from Select Amazon Merchants
In order to offer you the widest selection and the most convenient shopping experience, Amazon.com has teamed with many other merchants. Your order may contain items from one or more of these online merchants. Each of these online merchants may have different sales tax collection obligations, depending upon their business policies and the location of their operations. Amazon.com calculates sales taxes on the merchants' behalf in accordance with their instructions. These instructions vary depending on the tax laws in each state.
The following is a partial list of merchants selling items at Amazon.com which may be included in your order, and the states in which they charge sales tax.
- Amazon.com LLC: KS, KY, ND and WA
- Amazon.com Baby, Inc.: KS, KY, ND and WA
- Babiesrus.com, LLC: All states other than AK, DC, DE, MT, NH, OR, and WY
- Borders teamed with Amazon.com, Inc.: KS, KY, ND and WA (Note: items purchased for in-store pickup at Borders stores are sold by Borders, Inc., and may be subject to tax in most states.)
- eHobbies: CA and KY
- Imaginarium.com: All states other than AK, DC, DE, MT, NH, OR, and WY
- Magazine Express, Inc.: AL and WA
- Synapse Services, Inc.: WA only
- Toysrus.com, LLC: All states other than AK, DC, DE, MT, NH, OR, and WY
- Target.com: All states other than AK, HI, and VT
If you have questions about tax on items purchased from these listed merchants, please contact Amazon.com Customer Service. For questions about sales tax on items purchased from all other merchants, please see below.
Sales Tax on Items Purchased from All Other Merchants
If you have questions about tax on items purchased from any merchant not listed above (including Office Depot, Inc., and Borders, Inc.), please view that merchant's information at Ordering from Amazon Merchants, or through links made available on product detail pages. Sales tax information for these merchants can usually be found in the merchant's Shipping and Tax Information section. If you still have any other tax-related questions, please contact that merchant directly using the contact information provided in the merchant's Contact Customer Service section.
Sales Tax on Items Purchased from Amazon Marketplace
Marketplace sellers are responsible for the sales tax on any items sold on Amazon.com, and if necessary, they generally add this cost into the price of their items. Therefore, you will not be charged any additional sales tax for Marketplace purchases. If you have further questions about a particular Marketplace seller's tax practices, feel free to contact the seller directly.
If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status, the process will differ depending on the merchant who sold the taxed items.
If the taxed items were sold by any of the following merchants, Amazon Customer Service can facilitate a refund.
- Amazon.com LLC
- Amazon.com Baby, Inc.
- Babiesrus.com, LLC
- Borders Teamed with Amazon.com, Inc.
- Toysrus.com LLC
If the taxed items were sold by any other merchant, please contact that merchant directly using the contact information provided in the merchant's Contact Customer Service section.
In those cases where Amazon.com can facilitate a tax exempt refund, you will need to provide us with acceptable proof of exempt status for the state where the items will be shipped.
United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:
- Federal tax ID certificate
- Certificate of exempt status
- Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
- Government Voucher
- Check from the U.S. Government payable to Amazon.com
Other Exempt Purchasers
All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped.
The documentation submitted should include the name of the merchant who sold the items and the name of the organization that purchased the items.
How to submit this information
First, place your order through our Web site. After you've placed your order, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is (206) 266-2005.
Please include the following:
- Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX)
- E-mail address
- Acceptable proof of your exempt status (as outlined above)
- The name of the merchant who sold the items
- The name of the organization that purchased the items
- Mark your fax "Attn: Amazon Tax Exempt"
While you need to submit this information to us once for each applicable merchant, you do need to contact us after placing each order to ensure you are refunded the tax on your purchase.
Effect of the Internet Tax Freedom Act
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.
The Internet Tax Freedom Act (ITFA) has been renewed through October 31, 2007.
Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.